Cancellation Policy

At Jiwanta, we understand that plans can change. This Cancellation Policy explains how order cancellations are handled.

Order Cancellation

You may request to cancel your order before it has been processed or shipped.

To request a cancellation, please contact our customer support team as soon as possible:

Email: contact@jiwanta.store

If your order has not yet entered processing, we will cancel it and issue a full refund to your original payment method.

Once an order has been processed or shipped, it can no longer be cancelled. If you no longer wish to keep the product, you may request a return in accordance with our Refund & Return Policy.

Subscription Orders (If Applicable)

If Jiwanta offers subscription products in the future, you may cancel or modify your subscription at any time before your next billing date.

Once a recurring order has been processed, it cannot be cancelled, but future deliveries can be stopped by cancelling your subscription before the next renewal date.

Pre-Orders (If Applicable)

For products available as pre-orders, you may cancel your order any time before it has been fulfilled and shipped.

If payment has already been collected, an approved cancellation will be refunded to your original payment method.

After a pre-order has been shipped, it is subject to our Refund & Return Policy.

Promotional Orders

Orders placed during promotional events, flash sales, or limited-time offers may be subject to additional cancellation restrictions. Any such conditions will be clearly stated at the time of purchase.

Contact Us

If you need assistance cancelling an order or have any questions regarding this policy, please contact us:

Jiwanta Customer Support

Email: contact@jiwanta.store