Returns

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return:

• The item must be purchased directly from the Jiwanta website.
• The product should be returned in its original packaging whenever possible.
• Proof of purchase or your order number is required.

Products purchased from third-party retailers or marketplaces must be returned according to the policies of the original seller.

Refund Eligibility

Unopened & Unused Products

Unopened and unused products returned within 30 days are eligible for a full refund, excluding any original shipping charges.

Opened Products

If a product has been opened or partially used and you are not satisfied, we may offer a partial refund, subject to product inspection. A handling or restocking fee may apply where permitted by law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

To help us process your request quickly, please provide:

• Your order number
• Photos of the damaged or incorrect item
• Photos of the shipping package (if applicable)

If approved, we will arrange a replacement or issue a full refund, including applicable shipping costs.

How to Request a Return

To initiate a return:

1. Contact our customer support team at support@jiwanta.store
2. Include your order number and reason for the return.
3. Wait for return authorization and return instructions.
4. Ship the item using the instructions provided.

Please do not return products without prior authorization, as this may delay processing.

Return Shipping

Unless the return is due to our error (such as a damaged, defective, or incorrect item), customers are responsible for return shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance, as Jiwanta cannot be responsible for items lost or damaged during return transit.

Refund Processing

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method. Processing times vary depending on your bank or payment provider and may take 5–10 business days after approval.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account.
2. Contact your credit card provider, as refunds may take several days to appear.
3. Contact your bank for additional processing information.

If you have completed these steps and still have not received your refund, please contact us at support@jiwanta.store
Order Cancellation

Orders may be cancelled only if they have not yet been processed or shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return after receiving the order in accordance with this policy.

European Union Customers

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days under applicable consumer protection laws.

Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned unless they are damaged or defective:

• Products that have been fully consumed
• Items intentionally damaged after delivery
• Gift cards (if applicable)
• Promotional or clearance items marked as final sale

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Jiwanta Customer Support

Email: contact@jiwanta.store

We are committed to resolving your concerns as quickly as possible.